At Kuro Stack, we want you to feel confident choosing our hosting services. If things aren’t the right fit, this policy explains when refunds are available and how they work.
15-Day Hosting Guarantee
We offer a 15-day satisfaction guarantee on eligible hosting services.
If you cancel within 15 days of your initial purchase, you may request a refund of your hosting fees, subject to the conditions below.
What Is Eligible for a Refund
Refunds apply to:
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First-time hosting purchases only
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Core hosting plan fees (monthly or annual)
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Accounts in good standing and not in violation of our Terms of Service
What Is Not Refundable
The following are non-refundable, even if cancelled within 15 days:
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Domain registrations or transfers
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Setup fees
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Migration services
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Consulting, support, or labour-based services
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Third-party software or licenses
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Add-on services already delivered or partially delivered
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Accounts terminated for policy or security violations
After the 15-Day Period
After the 15-day guarantee window:
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Hosting fees are non-refundable
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You may cancel at any time to prevent future charges
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Your service will remain active until the end of the billing period
Abuse & Fair Use
The guarantee is intended to help new customers evaluate Kuro Stack.
We reserve the right to deny refunds in cases of:
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Repeated cancellations and re-signups
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Excessive resource use during the trial period
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Suspected misuse or fraud
How to Request a Refund
To request a refund, please contact us at:
Email: support @ kurostack.com
Subject line: Refund Request
Include your account email and order number.
Approved refunds are typically processed within 5–10 business days to the original payment method.
Changes to This Policy
We may update this policy from time to time. Changes take effect once posted on this page.
Governing Law
This policy is governed by the laws of the Province of British Columbia, Canada.